Return Policy

LegUp Equestrian may allow you to return an Item in limited circumstances.
A Buyer may open a formal return case with us by contacting us within seventy-two (72) hours from delivery (as determined by the tracking information on the Label) for any of the following reasons:
  • Undisclosed damage;
  • Incorrect or missing item;
  • Item not as described within the listing; or
  • Item is not authentic.
Trades, offline transactions, items that do not fit, or orders where the Buyer changed their mind are not covered by LegUp Equestrian. These types of purchases are considered final sale and not eligible for return.
When a return case is opened, the Buyer must upload photos and provide any additional details describing the issue as requested by LegUp Equestrian support. LegUp Equestrian will review the case, and if the request is approved, LegUp Equestrian will provide the Buyer with a label to return the item to the Seller. Once the return has been delivered to the Seller, the Buyer will receive a full refund.